Returns and Exchanges


Full Priced Items:

Incorrect sizes may be exchanged on one occasion within 30 days with free return shipping, the incorrect size to be returned at the customer’s expense.

Change of mind may be exchanged or returned within 30 days with shipping at the customer’s expense. Items must be returned in original condition and packaging, including internal packing material around the shoes.

Faulty Products:

may be returned with free shipping provided contact is made within 30 days of purchase.

Sale Items:

All sale stock is non-refundable, but we are happy to exchange within 7 days of purchase with shipping all at the expense of the customer. This applies to items bought using a coupon or via a flash sale.

Flash Sales / Coupons / Discount Codes:

As per sale items stock is non-refundable, but we are happy to exchange full priced items purchased with a code within 7 days of purchase with shipping all at the expense of the customer.

Sale items purchased with a code are final sale and no exchange is possible, please choose carefully.

Contact hello@milkgroup.com.au to arrange your exchange or return quoting the original order number.