Returns and Exchanges

For full priced shoes purchased from please fill out the form you receive with your order including the order number and return to:

Plae Shoes Australia
24 Cross Street
Brookvale NSW 2100
T: 02 9939 4937

Please see below for conditions on returns and exchanges.

Full Priced Items

Incorrect sizes may be exchanged on one occasion within 30 days, free return shipping within Australia only, the incorrect size to be returned at the customer’s expense.

Change of mind may be exchanged or returned within 30 days with shipping at the customer’s expense. Items must be returned unworn and in original condition, with internal packing material around the shoes as supplied.

Sale Items

Sale items are non-refundable, but we are happy to exchange, where available, within 7 days of purchase with shipping at the expense of the customer.

Final Sale Items

Final sale items may not be returned or exchanged.

Flash Sales / Coupons / Discount Codes

Purchases using a coupon or discount code are non-refundable. Sale items purchased during a flash sale or with coupon or discount code are final sale and no exchange is possible, please choose carefully.

Contact to arrange your exchange or return quoting the original order number.

Faulty Products

For items you believe to be faulty, please send images of the issue, your order number and contact details to

Claims for items purchased 12 months or more will be processed at Plae Australia’s discretion.

Plae Australia will cover shipping on faulty items.

Shoes purchased from one of our registered stockists will be considered with an official receipt or bank statement.

Please Note: Plae Australia reserves the right to reject returns or exchanges at our own discretion. In the instance where your item is not accepted it will be returned to you. Shipping and handling charges are non-refundable, unless the item is faulty. While Plae Australia offers a flexible returns policy, frequent returns are closely monitored. Excessive returns by a single customer will be flagged.

For any questions or concerns please contact us via